1. Information We Collect
When you register an account, place an order, or interact with our platform, we collect the following categories of information:

1.1 Personal Identification Information
First name and surname
Email address and phone number
Billing and shipping address
Professional title or designation (e.g., Master Barber, Hairstylist, Scissor Technician)

1.2 Professional & Business Information
Because our store serves licensed industry professionals, we also collect:
Name of the salon, barbershop, or establishment you are employed at or own
Your professional role or occupation within that establishment
Your barber or cosmetology license number, if applicable or required for trade pricing
Business address of your salon or employer

1.3 Transaction & Order Data
Specific products purchased (e.g., scissor model, shear type, accessories)
Quantity of each item ordered
Order history and purchase frequency
Pricing and payment method (payment card details are processed by a secure third-party provider and are not stored by us)
Delivery preferences and shipping records

1.4 Technical & Usage Data
IP address, browser type, and device information
Pages visited, time spent on site, and referral sources
Cookie and session data (see Section 7)

2. How We Use Your Information
We use the information we collect for the following lawful purposes:

2.1 Order Fulfillment & Customer Service
To process and ship your orders accurately
To contact you regarding order confirmations, shipping updates, and delivery status
To handle returns, exchanges, warranty claims, and complaints
To verify professional status for trade account access or professional discounts

2.2 Account Management
To create and maintain your customer account
To associate your purchase history with your professional profile
To enable re-ordering and order tracking

2.3 Professional Verification
Because we supply professional-grade barber scissors and trade tools, we may use your name, surname, profession, and salon information to verify that you are an active industry professional. This helps us maintain the integrity of our trade pricing and professional programs.

2.4 Marketing & Communications
To send you relevant product updates, new collections, or promotions — only with your consent
To personalise your experience based on your past purchases and professional role
You may opt out of marketing communications at any time via the unsubscribe link in any email or by contacting us directly

2.5 Legal & Compliance
To comply with applicable laws, tax obligations, and regulatory requirements
To detect and prevent fraudulent transactions or misuse of professional pricing

3. How We Store & Protect Your Data
We take data security seriously. Your personal information is stored on secure, encrypted servers, and we implement industry-standard safeguards including:
SSL/TLS encryption for all data transmitted through our website
Access controls limiting who within our organisation can view your data
Regular security audits and vulnerability assessments
Third-party payment processors (e.g., Stripe, PayPal) that are PCI-DSS compliant — we never store your full card details

Despite our best efforts, no online system is entirely risk-free. We encourage you to use a strong, unique password for your account and to notify us immediately if you suspect any unauthorised access.

4. Sharing Your Information
We do not sell your personal information. We may share your data only in the following circumstances:

Service Providers: With trusted third-party providers who assist us in operating our store (e.g., shipping couriers, email platforms, payment processors). These parties are contractually obligated to protect your data.
Professional Verification Partners: To confirm barber license or professional status where required.
Legal Authorities: If required by law, court order, or government regulation.
Business Transfers: In the event of a merger, acquisition, or sale of our business, your data may be transferred to the new owner, subject to the same privacy protections.

5. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Specifically:
Order and transaction records (including products purchased, quantities, and professional details) are retained for a minimum of 7 years for accounting and tax compliance purposes.
Account data is retained for the duration your account remains active, plus a reasonable period after closure.
You may request deletion of your data at any time (see Section 6), subject to any legal retention obligations.

6. Your Rights
Depending on your country of residence, you may have the following rights regarding your personal data:

Right to Access: Request a copy of the personal information we hold about you, including your name, profession, salon details, and purchase history.
Right to Rectification: Request correction of inaccurate or incomplete information.
Right to Erasure: Request deletion of your data, subject to legal retention obligations.
Right to Restriction: Request that we limit how we process your data in certain circumstances.
Right to Data Portability: Receive your data in a structured, machine-readable format.
Right to Object: Object to the use of your data for direct marketing purposes at any time.

To exercise any of these rights, please contact us using the details in Section 9. We will respond within 30 days.

7. Cookies & Tracking Technologies
Our website uses cookies and similar tracking tools to improve your browsing experience. These include:
Essential Cookies: Necessary for the website to function (e.g., shopping cart, login sessions).
Analytics Cookies: Help us understand how visitors use our site (e.g., Google Analytics).
Marketing Cookies: Used to show relevant ads or promotions, only with your consent.

You can manage or disable cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the site.

8. Children’s Privacy
Our services are intended solely for adults aged 18 and over, and specifically for licensed or aspiring barber and salon professionals. We do not knowingly collect personal data from individuals under the age of 18. If you believe we have inadvertently collected such information, please contact us immediately for deletion.

9. Contact Us
If you have questions about this Privacy Policy, wish to exercise your data rights, or have a concern about how your information has been handled, please Contact Us and kindly fill out the form and we will reach out to you.

10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. When we do, we will revise the “Last Updated” date at the top of this document and, where appropriate, notify you by email or a prominent notice on our website.

Your continued use of our store following any update constitutes your acceptance of the revised policy.